covid-19

HEALTH & SAFETY PROTOCOLS

From social distancing at the airport, boarding procedures, hygiene on the busses to the regulations of onboard health and safety, Airlink has it all. Please click the link below to view all the protocols.

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LEVEL 2

The Republic is in a national state of disaster and as such the South African borders are closed.
– Domestic passenger air travel is allowed
– International passenger air travel is prohibited except for in the cases as below:

CLOSURE OF BORDERS

1) During the national state of disaster all borders of the Republic must be closed, except for ports of entry designated by the Cabinet member responsible for home affairs, for-
(a) the transportation of fuel, cargo and goods;
(b) the entry of foreign sea crew for the purposes of the exchange of sea crew in the Republic; or
(c) humanitarian operations, repatriations, evacuations, medical emergencies, the movement of staff of diplomatic and international organisations and other exceptions as may be determined by the relevant Cabinet member by directions.
(2) The Cabinet member responsible for home affairs, or a person designated by him or her, may allow entry into or exit from the Republic for-
(a) emergency medical attention for a life-threatening condition;
(b) the evacuation of a South African national or permanent resident to the Republic;
(c) the repatriation of a foreign national to his or her country of nationality or permanent residence;
(d) the return of a South African national or permanent resident to his or her place of employment, study or residence, outside the Republic; or
(e) daily commuters from neighbouring countries who attend or teach at a school in the Republic, and who are allowed entry and exit into and exit from the Republic, subject to compliance with protocols relating to-
(i) screening for COVID-19 and quarantine or isolation, where necessary;
(ii) the wearing of a face mask;
(iii) transportation; and
(iv) sanitisation and social distancing measures as per the relevant health protocols on safety and prevention of the spread of COVID-19.
(3) The Cabinet member responsible for home affairs in consultation with the Cabinet members responsible for health and transport may allow certain categories of international travel to resume once it is deemed safe to do so, subject to directions.

TRAVELLER HEALTH QUESTIONAIRE

During this time, we’re also required to look out for each other. Therefore, we’re asked to make sure that ALL of our customers complete this Traveller Health Questionnaire. Be sure to bring the completed form with you as you will be asked to present it by Port Health before you enter the terminal building.

DOWNLOAD FORM

The form has been introduced to keep track of everyone’s health status. If someone becomes unwell shortly after travelling, this will help Department of Health trace and monitor anyone else who might have come into contact with the unwell traveller during their journey.

If you would like more information, it is available from these websites:
National Dept of Health: www.health.gov.za
National Institute for Communicable Diseases: www.nicd.ac.za
Airports Company South Africa website: www.airports.co.za

If you have tested positive for COVID-19, please report this to the NICD on
0861 322 322 or 0800 02 9999. The NICD will contact the airline.

AIRPORT PARKING

If you are travelling from or to O.R. Tambo International Airport
• Drop-off and Pick up, including taxis and ride hailing, are confined to Level 2 in Multi-Storey Parkade 1 (MSP 1 L2)
• The upper and lower roadways are closed to all traffic, except for official vehicles.
• If you plan to leave your car at the airport, follow the signs directing you to the car park.

VIEW ACSA WEBSITE FOR MORE INFORMATION

THERMAL SCREENING

Public health authorities* require that we all have our temperatures checked several times during our journeys. For this purpose, dedicated personnel at the airports have been equipped with infra-red digital thermometers. These devices are calibrated and do not rely on physical touch.

• You will be temperature screened as you enter and exit the airport and possibly again before reaching the check-in counter.
• For your safety and theirs, our check-in agents will be wearing face shields/ cloth masks and sit behind transparent protective screens. They will ask you some questions about your recent and current health.
• Your temperature might be measured again at the boarding gate and once more on arrival at your destination.
• If, at any screening point, your temperature is higher than 37.5°C, you will not be allowed to board your flight.
*CAPSCA (Collaborative Arrangement for the Prevention and Management of Public Health Events in Civil Aviation)

The process to access the terminal building and check in will take much longer than before. Passengers should plan to arrive at the airport earlier in to be at the designated check in counter (domestic travel) 2 hours prior to departure. We recommend that passengers check-in oline.

BOARDING PROCEDURES

Because it is crucial that we maintain social distancing and minimize the opportunities for physical contact, boarding will be done differently to how it was done before.
• Boarding will be organised sequentially. The same process will be used for all flights, whether it requires walking across the tarmac, using a jet-bridge or getting on a bus, to reach the aircraft.
• Passengers will be required to scan their own boarding pass at security check points and at the boarding gate, present identification and will be requested to remove their face mask to verify their identification.
• Always remember to wear your mask while the flight is boarding, even after you are seated. If you don’t, we are required to offload you.
• You will be required to wear your mask throughout the flight.
• You are welcome to bring your own hand sanitisers, please don’t wipe any of the seat, tray-tables or surrounding aircraft surfaces with your hand sanitizer as they may cause damage.
• Cabin crew will have hand sanitizer wipes available should you wish to wipe your seating area.
• Liquid and gel security restrictions still apply, so please limit your containers of 70% alcohol- based hand sanitisers to 100ml. Security officials will confiscate any bottles that exceed the limitations.