News

TIC changes SAA policy benefits

Travel Insurance Consultants (TIC) has reviewed its position on the Travel Supplier Insolvency (TSI) benefit for South African Airways, according to a statement from the group. For policies that are issued on or after April 21, the TSI benefit will only be available to policyholders where the policy was issued within 48 hours of the…
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Emirates conducts revolutionary COVID-19 testing

The question many are asking, is when airlines start flying again what measures will be put in place to ensure the safety of passengers from, and stop the spread of, COVID-19? Emirates has become the first airline to conduct on-site rapid COVID-19 tests for passengers, according to a statement on the airline’s website. Passengers on…
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Mango updates COVID-19 policy

Mango has updated its policy for COVID-19 cancellations by extending the voucher validity period. The airline is now offering equal value credit vouchers valid for 24 months from date of issue for those wishing to make a future booking. Previously, the voucher was valid for 12 months. Vouchers can only be redeemed on the Mango website and…
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Travel insurers allow free policy amendments

Travel insurers are allowing free amendments to policyholders who opt to postpone their trips due to COVID-19. Travellers who postpone trips, where the duration of the trip remains unchanged, can change the dates of travel on their insurance policy certificate at no cost once they have rebooked. Head of Travel Insurance, Jason Veitch, says TIC is…
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COVID-19: More countries impose travel ban

Chile, Argentina, the Philippines and Egypt are among the latest countries to close their borders to prevent the spread of COVID-19. Egypt suspended all flights into and out of the country’s airports from noon yesterday (March 19), Prime Minister Mostafa Madbouly said in a televised news conference. The flight shutdown will last through March 31, and during…
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SAA cuts regional, international flights

SAA has suspended all regional flights and international flights, until May 31. This is to support the government travel ban aimed at stopping the transmission of Covid-19, the airline said in a statement. Regional flights suspended are Accra (Ghana), Lusaka (Zambia), Harare (Zimbabwe), Victoria Falls (Zimbabwe), Windhoek (Namibia), Lagos (Nigeria), and Entebbe (Uganda) and Mauritius.…
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Mauritius closes borders

Mauritius has closed its borders to all foreign nationals, including South Africans, effective March 19, 20h00 GMT. The Prime Minister of Mauritius confirmed this Wednesday, March 18 that three people tested positive for Covid-19. All passengers, including transit, will not be allowed to enter the country for a period of 14 days. Air Mauritius will assist…
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Border posts closed

In a statement on Sunday, President Cyril Ramaphosa stated that 35 South African ports of entry would be closed as a precautionary measure to prevent the spread of COVID-19. There will be no travel in or out of the borders of Lesotho, eSwatini, Mozambique, Botswana and Namibia. “Of the 53 land ports, 35 will be shut down…
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Emirates and Emirates Skywards offers amid coronavirus outbreak

Emirates introduced a waiver policy for all booked tickets issued from March 7 until March 31, 2020. This will allow customers across its network the choice of changing their travel dates without change and reissuance fees. Customers can change their booking to any date for travel within an 11-month date range in the same booking…
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Air Mauritius offering more flexible booking options amid coronavirus outbreak

Air Mauritius is offering to its passengers’ more flexible booking options.  The following facilities will apply for passengers holding Air Mauritius tickets issued before April 30, 2020, for departures until June 30, 2020.  Regardless of conditions of the original booking, all penalty fees will be waived for passengers who wish to change their travel date.…
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