Emirates introduced a waiver policy for all booked tickets issued from March 7 until March 31, 2020. This will allow customers across its network the choice of changing their travel dates without change and reissuance fees.

Customers can change their booking to any date for travel within an 11-month date range in the same booking class without change penalties. The difference in fare, if applicable applies. The policy covers all existing destinations across the Emirates network.

Adnan Kazim, Chief Commercial Officer, Emirates Airline, said: “We want our customers to feel fully supported, comfortable and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates. The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers.”

Emirates Skywards will also be providing more flexibility to its members who have been impacted by the outbreak of the coronavirus through imposed travel restrictions and flight reductions. 

Skywards Platinum, Gold and Silver members can maintain their current status by fulfilling 80 percent of their tier travel requirements between March 31 and June 30 2020. In addition, Skywards members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20 percent bonus Tier Miles.

Fare differences or applicable taxes may apply if customers wish to change their bookings to a different fare class.