Emirates wants to put travellers’ mind at ease with intensified cleaning protocols and waiving of date changes on existing tickets.
The Covid-19 outbreak has airlines the hardest, with travellers not only cancelling their tickets but whole routes to affected countries getting cut to curb the spread of the coronavirus.
The UAE airline has increased its cleaning staff aboard their aircraft, with great focus placed on surface cleaning, including switching to more hardcore anti-bacterial cleaning materials that remain eco-friendly.
“To complete this thorough cleaning process within an hour while the aircraft is preparing for its next mission, requires a team of 18 trained cleaners on a Boeing 777, and a team of 36 for an A380. In a 24-hour period on an average day, some 248 aircraft go through this process,” said Emirates in a statement.
Airplanes that were found to have transported suspected or confirmed Covid-19 carriers, will undergo even more intensified deep cleaning which will take six to eight hours to complete. This includes the replacement of filters and defogging with disinfectants on soft furnishings
Changing travel plans
Emirates have also waived their fees when changing travel dates and reissuing tickets, and have made changes to their loyalty programmes’ travel requirements.
“Recognising that some of its members will be impacted by travel restrictions and flight reductions, Emirates Skywards is providing its Platinum, Gold and Silver members the ability to maintain their current status by fulfilling 80% of their tier travel requirements between 31 March and 30 June 2020. In addition, Skywards members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20% bonus Tier Miles.”