The new digital customer service, or Chatbots, offer flight statuses, gate information and luggage allowance. All passengers on Lufthansa, SWISS and Austria Airlines now have access to digital assistance via the Facebook Messenger App. The Bots Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines) are named after the first female flight attendants of each 3 airlines, and are available 24/7.