Sydney launches airport assistance

Sydney Airport has partnered with Medical Travel Companions (MTC) to provide extra assistance for a wide variety of passengers’ needs. MTC’s professional travel companions assist passengers, including families with young children, people with disabilities, elderly...

The Digital Travel Assistants are here!

The new digital customer service, or Chatbots, offer flight statuses, gate information and luggage allowance. All passengers on Lufthansa, SWISS and Austria Airlines now have access to digital assistance via the Facebook Messenger App. The Bots Elisa (Lufthansa),...