With airlines constantly trying to find ways to improve the customer’s experience, the latest addition, brought to you by local carrier, FlySaFair is pretty exciting. You can now send your boarding pass directly to your cellphone via WhatsApp, once you have completed your online check-in process.
When checking-in online, customers will be presented with four boarding pass options:
• Print their boarding pass
• E-mail their boarding pass
• Download the boarding pass directly to their device
• Send the boarding pass to a contact number of their choice, via WhatsApp
To select the WhatsApp option, all you need to do is click on the WhatsApp icon.
This will come in handy when passengers have supplied an incorrect number, as they will now need to input a new cell number but even more beneficial to the passenger who haven’t made the booking themselves.
In addition, passengers who have made bookings for multiple passengers will have the option to send each boarding pass, individually, to each person’s phone, via WhatsApp.
FlySafair’s spokesperson Kirby Gordon says, “Over and above providing a low-fare and on-time travel experience, we want to ensure that our passengers have access to a hassle-free experience. And that is what we aim to achieve by enabling our passengers to receive their boarding pass via WhatsApp. Our commitment to provide a solid and convenient experience goes beyond the service our passengers receive in the skies, it begins on the ground.”